Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our life coaching services. Last updated: 20 November 2025.

If you have any questions, please contact: hello@the-healingfeeling.co.uk.

1. What Information We Collect

We may collect and process the following types of personal data:

Information you provide directly

  • Contact details: your name, email address, phone number, postal address.

  • Booking details: appointment times, preferences, service enquiries.

  • Coaching information: any personal information you share during enquiries or sessions (where relevant to administrative purposes).

  • Payment information: billing details (processed securely by third-party payment providers—see Third Party Disclosure).

  • Email preferences: your subscription preferences for newsletters or marketing emails.

Information collected automatically

  • Technical data: IP address, browser type, operating system, device type.

  • Usage data: pages visited, time spent on the website, navigation paths.

  • Cookies and similar technologies: please see our Cookie Policy below.

2. Why We Collect This Information (Legal Basis)

Under the UK GDPR, we must have a lawful basis for processing personal data. We collect information for the following purposes:

To provide services to you

  • managing bookings

  • communicating about appointments

  • delivering coaching sessions

To respond to enquiries

  • answering questions about services

  • providing requested information

To manage payments

  • processing and confirming payments or refunds via secure payment processors

To improve our website and services

  • understanding how visitors use our site

  • maintaining website security and performance

For marketing communications

  • sending updates, newsletters, offers, or resources when you opt in, however you can unsubscribe at any time.

3. What We Do With the Information We Collect

We use your information to:

  • provide and personalise our life coaching services

  • maintain accurate records

  • improve the website experience

  • send email updates (if you opt in)

  • comply with legal and financial requirements

  • protect the security and integrity of our website and services

We will never sell your personal data.

4. Security

We take data security seriously and have appropriate technical and organisational measures in place to protect your personal information, including:

  • secure servers and password protection

  • limited access to personal data by authorised personnel only

  • regular monitoring for vulnerabilities

However, no online transmission is completely secure. We cannot guarantee absolute security but take all reasonable steps to protect your data.

5. Cookies & Cookie Policy

Cookies are small files placed on your device to help the site function and improve your experience.

Types of cookies we use:

  • Strictly necessary cookies: essential for the website to operate.
    Performance cookies: help us understand how visitors use the site.

  • Functionality cookies: remember your preferences.

  • Marketing cookies: used to deliver relevant advertising (only with consent).

Managing cookies

When you first visit our website, you will be asked to accept or decline non-essential cookies. You can also manage cookies via your browser settings. Blocking some cookies may affect how the website functions.

6. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any websites you visit.

7. Third-Party Disclosure

We may share your data with trusted third parties only when necessary, including:

  • Payment processors

  • Email marketing platforms 

  • Website hosting providers

  • Analytics services

These providers are required to protect your data and may only process it according to our instructions and the law. We may also share information when required by law or to protect our rights or safety. We do not sell or trade personal data.

8. Email Marketing

If you choose to subscribe to our mailing list:

  • we will send newsletters, updates, resources, or promotional offers

  • we will only contact you with your explicit consent

  • you may unsubscribe anytime by clicking the link in any email or contacting us directly

We use a GDPR-compliant email marketing platform that stores your data securely and only processes it according to our instructions.

9. Data Retention

We keep personal data only for as long as necessary:

  • client records: usually up to 7 years (for legal/financial purposes)

  • email marketing data: until you unsubscribe

  • general enquiries: up to 12 months after resolution

After this time, data is securely deleted or anonymised.

10. Your Rights (UK GDPR)

You have the right to:

  • access the personal data we hold about you

  • request correction of inaccurate information

  • request deletion of your data (where applicable)

  • withdraw consent (e.g. email marketing)

  • restrict or object to processing

  • request data portability

  • lodge a complaint with the UK Information Commissioner’s Office (ICO)

11. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted on this page with a revised “Last updated” date.